EPM® Frequently Asked Questions
Signing
How do I move an EPM®?
After placing an EPM seal within the Word document, place your cursor in front of the EPM and use the formatting buttons located within Word (align right, align center, and align left). If you need to move the EPM to another location within the document:
- From the EPM toolbar, click on the "Design Mode" icon.
- Click and drag the EPM to the desired location
- Click on the "Design Mode" button again to exit
Am I able to place more than on EPM seal on a document?
You have the ability to place as many EPM seals within a document as you need before you sign the document. Please remember that after signing a document you will not have the ability to add or remove anything from the Word document unless you save it under a different name, which invalidates the signature.
I received an electronically postmarked document via email. How do I save it to my computer?
To save a document onto your computer from an email:
- Right-click on the attached file.
- Select [SAVE AS], and choose the directory you would like to save the document to.
- Click [SAVE]. Do Not Change the File Name!!
Is there a way I am able to copy a signed Word document without invalidating the EPM seal?
You are able to save copies of electronicall postmarked documents by:
- Right-click on the Word document in question.
- Select [COPY].
- In Windows Explorer, choose the directory you would like to place the copy.
- Right-click within the directory and select [PASTE].
How do I switch between signing with my Username & Password and my own Digital Certificate?
You are able to sign a word document using either your own digital certificate or by entering your username and password. To change between the two, try the following:
- In MS Word, from the "Tools" menu, choose: Tools > USPS® Electronic Postmark® > Options.
- Select the Digital Certificate or Username and Password radio button under Identity Authentication.
- Click [OK].
What is the ID located on the EPM signature block?
A unique code that helps the EPM service to identify your postmarked transaction.
Can I change a document once I have applied an EPM seal to it?
Yes. To change a document that you have already electronically postmarked, simply save it under a differnt file name. This will "break" the original EPM seal that you applied to the document, an allow the newly name document to become alterable. You may now apply a new EPM seal to your altered document to ensure its authenticity.
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