EPM® Frequently Asked Questions
Sending/Receiving
How do I send an electronically signed document via email?
There are three options to send a signed word document through your email clients:
- Drag and drop the signed word document icon into a new email message.
- Right-click on the signed word document's icon, choose: Send To > Mail Recipient.
- In your email client, open a new message window. Choose the "Insert File" feature.
Why can't I see the signatures in a document with an EPM seal received via email?
If you cannot see a signed EPM seal when you open a document, you have not have the Microsoft Office Plug-In installed on your computer. Go to http://www.authentidate.com/index.php/content/view/75/455/ to download the software.
When I send a document using Microsoft Outlook, why does the signature become invalid?
Microsoft Outlook has a feature that enables replies with changes when sending attachments. If this feature is not disabled, an EPM seal on a document will become invalid. To verify Outlook is configured properly so as not to invalidate any EPM seals:
- In MS Outlook, from the "Tools" menu, choose: Tools > Options.
- Under the "Preferences" tab, click [EMAIL OPTIONS].
- Click [ADVANCED EMAIL OPTIONS]. Make sure "Add Properties to Attachments to Enable Reply with Changes" is unselected.
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